Terms of ServiceEffective Date: 01 October 2024
Welcome to Serah Couture LLC (“we,” “our,” or “us”). These Terms of Service (“Terms”) govern your access to and use of the website serahcouture.com (the “Site”) and any related services (the “Services”). By accessing or using the Site, you agree to comply with these Terms.
If you do not agree to these Terms, please do not use the Site or Services.
1. Eligibility
By using the Site, you confirm that you are at least 18 years old or have the legal consent of a parent or guardian to use the Site. You must have the capacity to form legally binding contracts under applicable law.
2. Account Registration
To access certain features of our Site, you may be required to create an account. You agree to provide accurate, current, and complete information during the registration process. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
3. Products and Services
We offer traditional Indian and designer clothing through our online store. All product descriptions, pricing, and availability are subject to change at any time without notice. We strive to ensure that product information is accurate, but we do not warrant that product descriptions, colors, or other content on the Site are accurate, complete, reliable, or error-free.
4. Pricing and Payments
All prices are listed in U.S. Dollars (USD) unless otherwise stated. We reserve the right to modify prices at any time. Payment must be received in full before an order is processed. We accept various payment methods as indicated on the Site.
You agree to provide current, complete, and accurate billing and payment information. If there is an issue with your payment, we reserve the right to cancel or delay the fulfillment of your order.
5. Shipping and Delivery
We ship products from Long Island, New York. Shipping fees and delivery timelines are outlined during the checkout process. Once an order is shipped, it becomes the responsibility of the carrier. We are not responsible for any delays or issues that arise during the shipping process.
For more information on shipping and returns, please refer to our Shipping & Returns Policy.
6. Returns and Refunds
At Serah Couture LLC, we strive to provide you with high-quality, beautifully crafted products. Please note that all sales are final. We do not accept returns or exchanges for reasons other than receiving a damaged item.
Damaged Items
If you receive an item that is damaged, you are eligible for a replacement or refund. To qualify for a return or refund for a damaged item:
• You must provide video proof of the item being unpacked at the time of delivery. This video must clearly show the condition of the package and the product as it is being opened.
• The video must be submitted to our customer service team within 48 hours of receiving the product.
We will review the video and, upon verification, arrange for a replacement or refund. We reserve the right to deny claims that do not meet the above criteria.
If approved, refunds will be processed via the original payment method. Shipping fees are non-refundable.
For further assistance, please contact our customer service team at sales@serahcouture.com or +1 (516) 225-1553.
7. Intellectual Property
All content on this Site, including but not limited to text, images, graphics, logos, and software, is the property of Serah Couture LLC and is protected by intellectual property laws. You may not reproduce, distribute, or otherwise use any content from the Site without our express written consent.
8. Prohibited Activities
You agree not to use the Site or Services for any unlawful or prohibited activities, including but not limited to:
• Violating any applicable laws or regulations
• Engaging in fraudulent activity
• Interfering with the security or proper functioning of the Site
• Uploading or transmitting viruses, malware, or harmful code
• Attempting to access another user’s account without authorization
9. Limitation of Liability
To the fullest extent permitted by law, Serah Couture LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to lost profits, loss of data, or other damages arising from the use or inability to use the Site or Services, even if we have been advised of the possibility of such damages.
10. Indemnification
You agree to indemnify, defend, and hold harmless Serah Couture LLC and its affiliates, employees, and agents from any claims, liabilities, damages, losses, or expenses, including legal fees, arising out of or related to your use of the Site or any breach of these Terms.
11. Changes to These Terms
We reserve the right to modify or update these Terms at any time. If we make material changes, we will notify you by email (if applicable) or by posting a notice on the Site. Your continued use of the Site after the changes become effective will constitute your acceptance of the revised Terms.
12. Governing Law
These Terms are governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of law principles. Any disputes arising out of or relating to these Terms or your use of the Site shall be resolved in the state or federal courts located in New York.
13. Contact Us
If you have any questions or concerns regarding these Terms, please contact us at:
• Email: sales@serahcouture.com
• Phone: +1 (516) 225-1553